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TERMS & CONDITIONS OF SIAN 13 GESTION S.L.





1. RESERVATION (BOOKING)


At the time of reservation (booking) of your stay, a deposit of 30% of the total rent is to be paid (including any additional services you have booked) into one of the accounts listed in the rental agreement.


Upon receipt of your payment you will receive confirmation (usually by email or fax).


The remaining 70% of the total rent (including the additional services and security deposit you have booked) must be transferred to the bank account specified by us 14 days before arrival.


As per our information letter, should you still have not paid the full remaining rental price, you must settle it on the day of arrival. Otherwise, we can not be handing you the keys at your holiday property destination.


We do not accept checks! For credit card payments we charge a fee of 0.5% of the payment amount.


The customer is responsible for travel cancellation insurance. We strongly advise you take out travel cancellation insurance.


2. LENGTH OF RENTAL / DATES / HOURS


The rental period is stated in the main part of the contract.


The key is to be collected between 16.00 and 18.00 hours in our office.


In the event that the tenant cannot come to the office at the stated time, the tenant needs to contact LEON to advise the actual arrival time, in order for LEON to arrange key collection. In case of a no-show, the company LEON is free from any obligation and the customer loses his deposit and any right to claim.


On the day of departure, the rented property must be vacated no later than 10.00 o’clock. The exact time of exchange must be agreed with LEON no later than 48 hours before departure. The presence of the tenant is required at the exchange.


For urgent repairs, LEON must be informed.


Our office opening times are: Monday - Friday: 9.30 to 19.00 hour
                                     Saturday: 10.00 to 18.00 hour



3. PRICES


Accommodation / occupancy

Our prices are inclusive of all taxes. They include the provision of accommodation, the reported utilities and common charges and the booked additional services.


They do not include possible visitors’ taxes payable locally or any kind of insurance premiums.


We point out that the number of people booked for the accommodation my not be exceeded in any way.


Not all of our terraces and gardens are equipped with tables and chairs.


Additional services

Our accommodation costs, as well as the costs of any additional services are displayed on our website and in our catalogue, as well as listed locally.





4. CHANGE / CANCELLATION OF BOOKING BY CUSTOMER


Modification / accommodation

We will try our best to accommodate your request for change of dates, accommodation and resort whenever possible. We reserve the right to withhold a 50€ amendment fee should the booking amount (excluding optional services) be smaller than the original booking amount.


Change / optional services

We will try our best to accommodate your requests to change any booked optional additional services whenever possible. We reserve the right to withhold a 30€ amendment fee should the amount for optional additional services be smaller than the original amount.



Cancellation

Cancellations must be done in writing. The date of receipt of your cancellation is considered to be the date of cancellation.



Cancellation / accommodation

The deposit of 30% will invariably retained in case of cancellation. Again, we strongly advise to take out a travel cancellation insurance.


For cancellations up to and including the 90th day before the date of arrival, we will charge 25% of the total amount (the difference with the deposit paid will be refunded).


For cancellations between the 89th and 60th day inclusive before the date of arrival, we will charge 50% of the total amount.


For cancellations between the 59th and 30th day inclusive before the date of arrival, we will charge 75% of the total amount.


For cancellations less than 29 days before date of arrival, we will charge the full remaining total rental amount (minus the deposit already paid).


This remaining total rental amount is to be paid into one of our accounts listed on the rental agreement within 10 days.



Non-appearance at resort

Failure to appear will result in being charged the full remaining total rental amount (minus the deposit already paid).


This remaining total rental amount is to be paid into one of our accounts listed on the rental agreement within 10 days.



Optional additional services

There is no entitlement of reimbursement for non-use of booked and invoiced optional additional services, unless you could not use them in case of force majeure, illness or accident, in which case you need to obtain a certified notification in writing.





5. SECURITY DEPOSIT


Upon arrival and key collection a cash security deposit per holiday home is required for the amount as stated in the rental agreement.
The security deposit will be refunded, after inspection and approval of the property by our staff at the time of departure and return of the key. If you has paid in cash the deposit will be refunded in cash, if you has paid with bank transfer we will refunded the amount in the following days (please communicate us your bank details with IBAN and SWIFT). Any damage caused by you or unpaid services can be charged with this deposit.




6. PETS


Pets are allowed in most of our holiday properties with the submission of a valid rabies vaccination certificate and an additional fee (see our price list for the relevant properties). Leashed pets are allowed in the communal areas of apartment buildings, but not generally in and around the swimming pool.





7. HOUSE RULES



To make your holiday easier, be please aware of the rules at your property, which are to found at your accommodation. Please take note of these rules and make sure you stick to them. Some of the recommended precautions will help to prevent you from causing any damage. For example, you should make sure that all doors and windows are locked before you leave your holiday property.


We wish to point out that we do not assume liability for any objects you have left behind after handing back the holiday property.





8. HOLIDAY ABROAD


Every traveller must have a valid identity card or passport for booked trips abroad. We also recommend that you check the validity of the travel documents of each traveller (adults, children, and babies) and your insurance, as well as inform yourself about the vaccination and currency regulations of each country you will be visiting.


We do not accept landlord liability.





9. DISCONTINUATION OF YOUR STAY


No reimbursement can be claimed from us in case of early departure or termination by us of booked accommodation and services.





10. CHANGES TO OFFER


Should circumstances beyond our control (e.g. force majeure) make it necessary to amend our services in part or in total (complete or partial closure of a holiday property or a shared facility such as a swimming pool), no claim for reimbursement can be made against us.





11. CUSTOMER SERVICE


Our local teams are available during your stay to solve any problems encountered or complaints you may have and to take appropriate action to allow you to thoroughly enjoy your stay with us.





12. ACCEPTANCE OF TERMS & CONDITIONS


When signing a rental agreement for one of our holiday properties, you automatically accept our terms & conditions. The descriptions and photos of holiday properties on our website are for reference purposes only. However, due to the range of properties on offer, differences in decorative features and lay out between each accommodation is possible. For more precise information on the relevant properties, please contact our reservations department. We also like to point out that we strive to take into account any special requests regarding the location and orientation of a property, but cannot guarantee compliance. All information about sports and leisure facilities in the holiday destination and suppliers in the vicinity have been provided by tourist offices and is understood to be non-binding information. We accept no liability in cases where there is no longer a sport or recreational facility at the time of you stay. Because our services are published well in advance on our website, you should ask before booking if there have been changes in terms of opening times, equipment of the holiday home or additional services offered, which may be decisive criteria for the selection of your holiday accommodation.





13. LIMITATION OF LIABILITY


We point out that the hoteliers’ liability rules and regulations do not apply to the landlords of holiday properties. As a result we are not liable in cases of theft, loss of or damage to the tenant’s personal possessions in the resort facilities, including their accommodation, parking lots, communal areas (such as bicycle and other storage rooms, etc.). The limitation period of amounts owed to the company LEON Inmobiliaria does not fall within the scope of the current provisions for the hospitality industry.


Our terms & conditions comply with the provisions of the regulations of the Spanish Tourism Authority.





14. DISCLAIMER


LEON Inmobiliaria is not responsible in case of theft, loss or damage that the tenant may suffer during his stay. Nor in case of interruption of water or energy supply from the municipal utilities.


Should electrical appliances be defective, the tenant must notify LEON, who will notify technical support. Normally, the fault will be corrected within 24 hours.


The tenant will be notified of public construction sites in the vicinity of the holiday rental in as far as LEON has been informed about them. Under no circumstances shall LEON be held responsible for these works and be liable to pay compensation in any form.



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